Category Archives: Everything Else

Google and Facebook — The Next MySpaces?

Mark Twain famously quipped, “The reports of my death have been greatly exaggerated.”

And in this vein,Eric Jackson for Forbes.com writes, “Here’s Why Google and Facebook Might Completely Disappear in the Next 5 Years.

Jackson’s article is more than compelling – its nearly dead-on accurate with regards to how technologies evolve faster than companies. So, its difficult for companies that have devoted their resources heading down one path to get up, back track and head down a new path. This is especially difficult in the face of competitors who get a fresh start down a new branch.

Think of a tree. Start with the trunk. That’s the start of technology… And as companies create products based upon this technology they head down a branch, say “ecommerce”. However, as they are heading down that branch, a new one sprouts – “mobile commerce”. The problem is, that branch is very different and has its own barriers to entry and competitive forces. Companies on one branch don’t necessarily have the know-how to hop branches and change courses.

Jackson’s article discusses this by breaking down technology into three phases and grouping the big tech companies into those three phases to articulate his point. It’s very compelling.

However, I do believe that many of these newer companies have the cash to acquire technology through M&A so that they can more easily hop branches. Also, I believe some of them have management that will endeavor as best they can to pivot their giant organizations and adapt to change. But this doesn’t always work, as Jackson points out, like in the case of the once almighty MySpace.

 

Rosetta Stone Law Suit Against Google Moves Forward

Rosetta Stone (makers of the language software) have been given the go ahead by the appeals courts to move their lawsuit against Google to the next stage of the litigation process – a trial.

Rosetta Stone is asserting that Google is serving up Ads triggered by Rosetta Stone’s trademarks. So, when a user types in “Rosetta Stone”, they are seeing ads for other products, thus confusing the consumer.

I have long advocated to not bid directly on the keyword marks of your competitors. It typically does not generate good conversion results in the B2B area in particularly. It’s also a poor business practice that usually results in the other business countering by bidding on your terms. The end result is a bidding war (and the only entity that wins is Google).

However, this case has further implications on broad match and session match. It’s quite possible that Google will have to block session matching whereby it would normally use your search behavior to serve you ads regardless of what your query is… For instance, if I make three searches about cell phones, and then refine my search to smartphones, I still may see ads triggered by the original “cell phone” key phrase. And broad match may kick in if I type “Nokia smart phone” whereby AdWords matches me to a “Samsung smart phone” ad triggered by the “smart phone” portion of my phrase.

If Google will be required to block all marks except to their owner, there’s a lot of work that will be required. Google will need to build a system to verify ownership of marks to enable advertisers to bid on their own marks; and also build a system that blocks ads from appearing on registered marks in any form (broad, session or otherwise).

One thing is for sure, this case will continue to take its time moving through the legal system. Here are some more details reported by MediaPost.

Marketo User Summit – San Francisco – May 2012

I will be presenting at the 2012 Marketo User Summit in San Francisco from May 22 – 24.

The topic will be, “Social Media Content That Delivers Results” and I will be co-presenting with Adam Metz.

The main focus of our presentation will be leveraging Marketo’s marketing automation platform to create emails, landing pages and marketing campaigns that have an integrated social media component. We’ll discuss the importance of social media integration and highlight some real-world case studies of how to achieve success in this category.