Category Archives: Social Media

The Short List: Social Media Monitoring & Measurement

Posted on February 18, 2012 | Leave a comment

I’m always being asked about which tools are the best for monitoring and measuring social media. That’s a difficult question for me to answer without first understanding your business objectives, of course… and all my fellow blog followers know, the first question you have to ask before starting any marketing project is:

What is your objective?

Once you know that, we can drill into both free and paid products.

Last November (which somehow was already about four months ago), I co-presented on measuring and monitoring social media with John Mohr of System’s Alliance at their annual user conference in Baltimore, Maryland. John and I put together a short list of products we were familiar with and I’d like to share that here.

I always suggest starting with Google Analytics. It’s free and easy to use. If you’re not using it, I suggest not bothering with anything else until it’s up and running. Analysis is the basis of nearly everything you will do with measuring social media, so you need a good foundation, and GA is just that. If you’ve sat in on any of my sessions lately, then you already get it.

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Posted in Analytics, Social Media

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Social Media Week DC – Value of Like Recap

Posted on February 16, 2012 | 2 Comments

Thanks to all my fellow DC social media gurus for coming out to Manassas and completely filling the conference room on Wednesday. What a thrill. We had standing room only!

When I originally agreed to host a session, we had booked the University’s conference room which can hold about 40-50 people. I’m glad we moved down the street to the Holiday Inn so we could squeeze some more folks in to the session.

We had a lot of great questions and I had a good time sharing some of my tips and strategy for measuring and reporting on social media ROI.

As promised, I’ve got some great “takeaways” to share with you from the session:

  1. Social Media Assessment Flow Chart
  2. Social Communities Dashboard
  3. Social Engagement Dashboard
  4. Social Media Case Study Template
  5. Presentation PowerPoint

And finally, if you missed the session, you can watch it in three parts on Vimeo:

Part 1:

Part 2:

Part 3:

If you have any feedback regarding the session, please feel free to post your comments here or tweet them to me @Dan_Soschin. If you have an upcoming conference that you’d like to have me participate in, just drop me a line.

Thanks again for making our session so wonderful! Until next time…

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Posted in Analytics, Social Media

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What is the ROI of Social Media?

Posted on February 14, 2012 | 2 Comments

What exactly is the ROI of social media? When Gary Vaynerchuk was asked this question, he replied, “What is the ROI of your mom?” Obviously Gary was illustrating that just because it may not be possible to provide a quantitative assessment of a campaign, doesn’t mean it lacks ROI. And, for that matter, it doesn’t mean you cannot measure it.

I’ve written about this topic before, specifically about  Facebook’s ROI, as well as measuring social media. Last week I presented on the topic at the Social Media Strategies Summit in Las Vegas.

Tomorrow (2/15/2012), I will be presenting on the subject live, in Northern Virginia as part of Social Media Week (DC). You can find more info about my presentation and how to attend for free here:

http://socialmediaweek.org/event/?event_id=1176

We have nearly 200 attendees registered.

If you cannot make it, I will be uploading parts of the presentation (recorded) as well as some materials to this blog later in the week. So bookmark this post and check back in a couple of days for those materials.

 

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Posted in Analytics, Social Media

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