Tag Archives: Bing

Search Marketers Need to Understand Adaptive Search

Adaptive search is the term that refers to search engines modifying the search results (and the paid ads you see) based upon your search behavior and search profile.

In other words, two people searching on the same keyword phrase would normally (historically) see the same results organically, and more or less the same paid ads. We know that search engines such as Google rotate ads to determine which ones to serve, so two searchers may not see the same ads… but, they would see the same organic results.

However, with adaptive search, the search engines look at your past search behavior (and perhaps other factors such as clicks) as well as your profile (if you have one). Then, it customizes the search results in a manner which it feels would better suit you.

Example:

If I search for “online history degree” and several permutations of that phrase, and then refine it to remove the “history” portion, I still might see ads keyed off of the “history” portion of my phrase because the engine thinks I still may be interested in them. Engines want to make money, which means showing ads they think you’re most likely to click. So it adapts to your search pattern to show you what it feels are the most relevant results and advertisements.

This is how your advertisement might show up on a search phrase you’re not bidding on directly (exact match). So, if you have broad match, a user might see your ad even though they’ve refined their search phrase.

This is important to understand because you might start seeing clicks associated with phrases you feel are not strongly related to your business. In this case you’ll want to be careful about managing broad match in various campaigns, and you’ll also want to make sure your negative word list is kept current and you refine it by looking at poorly converting terms.

Emil Panzerino at SearchInsider for Media Post explains adaptive search quite well in his article about Bing:

http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=159143

All of the sudden, I love Bing

I used to be really old school when it came to search. You see, I was one of those guys running paid search campaigns back in 2000 when bids were 1c and paid search was a wild frontier town for marketers. We really had two big options, Yahoo and MSN. Google really didn’t come on to the seen for a couple more years. So, since I “grew up” (professionally speaking) with Yahoo, that’s what I got comfortable using. As Google proliferated my life, I may have been a bit slow to convert at first, but eventually became a true believer. And I love Google. But I also still love MyYahoo! And now, I think I love Bing! How can this be?

Bing has really been making a splash lately… first with its edge-to-edge stunning backgrounds which, I admit, don’t help you find search results. But Bing (and Microsoft) continue to innovate via Windows 7 and IE9. Here’s a great blog post by Thom Craver at Search Engine Watch on the latest innovations being piloted at Bing. Pay close attention to the details, such as the scrolling navigation (yes, you can take it with you!) and the accordion search results. I just love these new features.

All these innovations are quite impressive and I think the future of search is quite exciting.

What is Social Search?

Yesterday I wrote a snippet about Bing’s new social search feature. In doing so, I came across an article written by Ryan DeShazer explaining social search in more detail and its potential significance. It’s a nice read, so if you are interested in learning more about how search will evolve over the next several months, check it out.